Terms of service

1) TERMS OFSERVICE

TERMS OF SERVICE
Last updated: 1/20/2026

These Terms of Service (“Terms”) govern your access to and use of the Fabio Cielo website (the “Site”) and any purchases made through it. By using the Site or placing an order, you agree to these Terms.

1. Who We Are

The Site is operated by Fabio Cielo (“Fabio Cielo,” “we,” “us,” “our”).
Contact: info.fabiocielo@gmail.com
Business Location: California, USA

2. Eligibility

You must be at least the age of majority in your jurisdiction to make a purchase.

3. Product Information & Availability

We make reasonable efforts to display products accurately. However:

  • Colors and appearance may vary due to lighting and device/screen settings.

  • Product details, pricing, and availability may change without notice.

  • We reserve the right to correct errors (including pricing or listing mistakes) and to cancel or refuse any order affected by errors, suspected fraud, or unauthorized activity.

4. Orders, Acceptance, and Cancellations

Placing an order is an offer to purchase. We may accept, reject, or cancel any order at our discretion, including due to inventory issues, suspected fraud, or errors.

Once an order is placed, it may not be cancellable. Please review your cart carefully before checkout.

5. Pricing, Taxes, and Payments

Prices are shown in US Dollars unless stated otherwise. Taxes and shipping fees are calculated at checkout. You authorize us and our payment processors to charge your payment method for the total amount of your order.

6. Shipping & Delivery

Delivery dates shown at checkout are estimates and not guarantees. Delays may occur due to carrier issues, weather, customs, or other factors outside our control. You are responsible for providing an accurate shipping address.

For details, see our Shipping Policy.

7. Risk of Loss

Risk of loss passes to you when the shipment is transferred to the carrier, except where applicable law requires otherwise.

8. ALL SALES FINAL — NO RETURNS, REFUNDS, OR EXCHANGES

All sales are final. We do not accept returns, refunds, or exchanges for any reason, including (but not limited to) change of mind, preference, fit, comfort, color, or ordering the wrong item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, you must contact us within 48 hours of delivery at info.fabiocielo@gmail.com with:

  • Your order number

  • Clear photos/video of the item

  • Photos of the packaging and shipping label

  • A brief description of the issue

If approved, we will provide a remedy at our discretion (replacement or store credit) or as otherwise required by applicable law.

For full details, see our All Sales Final Policy.

9. Fit, Sizing, and Comfort

Eyewear fit depends on face shape and personal preference. Any measurements or fit guidance we provide are for convenience only and are not a guarantee.

10. No Warranty

Fabio Cielo provides no warranty, express or implied, to the fullest extent permitted by law. Any implied warranties that cannot be disclaimed under applicable law are limited in duration to the minimum period required by law.

11. Intellectual Property

All content on the Site—including our name, logo, product names, images, videos, designs, and text—is owned by Fabio Cielo or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without prior written permission.

12. User Content & Reviews

If you submit reviews, comments, photos, or other content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display that content for business purposes (including marketing). You represent that your content is accurate and does not violate any law or third-party rights.

13. Prohibited Use

You agree not to:

  • Use the Site for unlawful or fraudulent purposes

  • Attempt unauthorized access to the Site or its systems

  • Interfere with the Site’s operation or security

  • Submit false, misleading, defamatory, or abusive content

14. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and products are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the fullest extent permitted by law, Fabio Cielo will not be liable for indirect, incidental, consequential, special, or punitive damages. Our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless Fabio Cielo from any claims, damages, liabilities, and expenses arising from your misuse of the Site, your violation of these Terms, or your violation of any law or third-party rights.

17. Governing Law & Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute shall be brought in the state or federal courts located in California, and you consent to their jurisdiction, except where applicable law requires otherwise.

18. Changes to These Terms

We may update these Terms at any time. The “Last updated” date reflects the latest version. Continued use of the Site after changes means you accept the updated Terms.

19. Contact

Questions? Email info.fabiocielo@gmail.com.

2) ALL SALES FINAL POLICY (NO RETURNS / REFUNDS / EXCHANGES)

ALL SALES FINAL POLICY
Last updated: 1/20/2026

At Fabio Cielo, all sales are final. We do not accept returns, refunds, or exchanges.

No Returns / No Refunds / No Exchanges

We do not offer returns, refunds, or exchanges for:

  • Change of mind / buyer’s remorse

  • Fit, comfort, or preference

  • Color differences due to screen/device settings

  • Ordering the wrong item

  • Promotional/discount purchases

  • Any other non-defect reason

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at info.fabiocielo@gmail.com with:

  • Order number

  • Clear photos/video of the item

  • Photos of the outer packaging and shipping label

  • Description of the issue

If approved, we will provide a remedy at our discretion, which may include:

  • Replacement (same item, if available)

  • Store credit

  • Another remedy required by applicable law

Packages Marked Delivered

If tracking shows delivered but you did not receive the package:

  1. Check your property and with neighbors/building staff

  2. Contact the carrier to open a claim

  3. Email us at info.fabiocielo@gmail.com and we’ll help with documentation where possible

We are not responsible for theft after confirmed delivery.

Chargebacks

If you have an issue, contact us first at info.fabiocielo@gmail.com. Unauthorized chargebacks may be disputed with evidence of order fulfillment and delivery.

Legal Rights

This policy does not limit any rights you may have under California or other applicable consumer protection laws. Where a remedy is required by law, we will comply.

3) SHIPPING POLICY

SHIPPING POLICY
Last updated: 1/20/2026

Processing Time

Orders are typically processed within [1–3 business days] (excluding weekends and holidays). Processing times may increase during high-volume periods, promotions, or launches.

Shipping Rates

Shipping rates and options are calculated at checkout.

Delivery Estimates

Delivery times shown at checkout are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or other events outside our control.

Address Accuracy

You are responsible for entering a complete and accurate shipping address. If an order is returned due to an incorrect or incomplete address, you may be responsible for reshipping fees. We are not responsible for delivery failures caused by incorrect address details.

Tracking

If tracking is available, it will be provided once your order ships.

Lost, Stolen, or Delayed Packages

Once a shipment is handed to the carrier, delays may occur outside our control.

If your package is delayed, please allow additional time for tracking updates. If your package is lost in transit, contact us at info.fabiocielo@gmail.com with your order number and we will assist with the carrier claim process where possible.

If tracking shows delivered but the package is missing, please follow the steps in our All Sales Final Policy.

International Shipping (If Applicable)

International orders may be subject to duties, taxes, and import fees that are not included in the product price or shipping cost. These fees are the customer’s responsibility and may be collected upon delivery.

4) PRIVACY POLICY

PRIVACY POLICY
Last updated: 1/20/2026

This Privacy Policy describes how Fabio Cielo (“we,” “us,” “our”) collects, uses, and shares your personal information when you visit or make a purchase from our Site.

Information We Collect

We may collect the following:

  • Contact info: name, email, phone number

  • Order info: billing/shipping address, purchase details

  • Payment info: processed by payment providers (we do not store full card numbers)

  • Device info: IP address, browser type, time zone, cookies, interactions

  • Support info: messages you send to us

How We Use Your Information

We use personal information to:

  • Fulfill orders and provide customer support

  • Communicate about purchases and service issues

  • Detect fraud and protect the Site

  • Improve the Site and customer experience

  • Send marketing messages (you can opt out anytime)

Sharing Your Information

We share personal information with service providers necessary to operate our business, such as:

  • Ecommerce platform providers (e.g., Shopify)

  • Payment processors

  • Shipping carriers and fulfillment partners

  • Analytics and advertising partners (as enabled)

We may also share information to comply with legal obligations or protect our rights.

Cookies & Analytics

We use cookies and similar technologies to operate the Site and analyze traffic. You can control cookies through your browser settings. Disabling cookies may impact Site functionality.

Marketing Opt-Out

  • Email: click the unsubscribe link in any marketing email

  • If SMS is used: follow the opt-out instructions in the message (e.g., reply STOP)

Data Retention

We retain personal information as needed to fulfill orders, provide support, comply with legal obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have rights to request access, correction, or deletion of your personal information. To request this, contact info.fabiocielo@gmail.com.

Children

The Site is not intended for children, and we do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest version.

Contact

Email: info.fabiocielo@gmail.com